FAQ

Avivium materials are supplied strictly for in vitro laboratory and analytical research. They are not drugs, supplements, cosmetics or medical devices.

No. Products are not for human or veterinary use or consumption, and are not for diagnostic, therapeutic or clinical use. We are unable to provide guidance regarding human or animal use.

Follow the storage information published on the product page and in the documentation supplied with the lot. Where no storage information is published for a material, contact support before storing it.

Use the Contact page or email support@avivium.com. Include your order number where relevant.

Each product page shows the documentation for its current batch. The Lab Results page lets you search every published lot, including archived ones, and view or download the certificate of analysis. Where a batch has not yet been published, the page says documentation is pending.

The lot number is printed on the vial label and appears on your packing documentation when batch data exists. If you cannot locate it, search Lab Results by product name or SKU and contact support with your order number.

A COA applies only to the lot it names. It describes the analytical results reported for that lot and should not be read as describing any other lot.

Estimated processing and delivery information is shown at checkout and confirmed in your order email.

Sign in and open Tracking in your account, or use the Order Tracking page with your order number and billing email. Tracking details are also included in your shipping confirmation email.

Contact support with your order number as soon as possible. Whether a change is possible depends on whether the order has already been processed.

Backordered sizes are labelled on the product page and can still be ordered. We confirm timing by email. You can also request a notification when a size returns to stock.